Refund policy

Return and Refund Policy

Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection, except where required by applicable law.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us at shoplunaworld@gmail.com within 30 days of delivery. Please include your order number and clear photos of the issue. After reviewing the request, we may offer a replacement or refund where appropriate.This 30-day reporting period does not limit any statutory consumer rights that may apply.

European Union customers
Customers in the European Union may have a statutory right to cancel or return an eligible order within 14 days of receiving it, subject to applicable law and any lawful exceptions. Items must be returned unused, unworn, with tags, and in their original condition. Please contact us at shoplunaworld@gmail.com before sending any return so we can provide the correct return instructions.

Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility where permitted by law.

Cancellations
Cancellation requests may be made within 24 hours of placing an order. After production has begun, cancellation may no longer be possible.

Refunds
If a refund is approved, it will be issued to the original payment method. For statutory EU withdrawals, refunds will be processed in accordance with applicable law, generally within 14 days of receiving the withdrawal notice. Where permitted, we may withhold the refund until the returned goods are received or proof of return is provided. Your bank or card provider may require additional processing time.For any return or refund questions, contact us at shoplunaworld@gmail.com.