Shipping policy

Shipping Policy

All Luna World products are made to order. Once your order is placed, it is sent to production before being shipped.

Processing and production
Orders require processing and production time before shipment. Production times may vary depending on the product, order volume, and production facility.

Shipping and delivery
Shipping times and costs vary depending on the destination, product, and shipping method available for your order. Any estimated delivery dates shown at checkout are estimates and are not guaranteed.

Tracking
When tracking is available, you will receive tracking information after your order has shipped. Please allow some time for tracking information to update after the carrier receives the package.Tracking availability may vary depending on the shipping carrier and destination.

Multiple packages
Items in the same order may occasionally be produced or shipped separately and may arrive in more than one package.

Incorrect or incomplete addresses
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

Delays
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, or other transportation disruptions.

Customs and import charges
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Where applicable, these charges are the customer’s responsibility unless they are collected at checkout or applicable law requires otherwise.

Questions about your order
If you have questions about the shipping status of your order, contact us at shoplunaworld@gmail.com and include your order number.